Q: When the item arrived at your final address, we need you to sign it to confirm it.
A: All of our shipment methods are very safe. Please make sure you offer the correct information and your phone number is important for express.
Q: Why the tracking number is invalid?
A: Sometimes the shipping company have not update the information on the internet and please wait patiently for about 1-2 days;
Q: when you can ship out order after I pay?
A: Your parcel will be shipped within 3 working days ( if there is delay for some special circumstances, we will inform you within 1-2 working days)
Q: How to track my shipping number?
A: As we get tracking number from the shipment company we will email you to let you know so that you can track your item online from time to time if you want.
Q: What should I do if my shipping address changes?
A: If your shipping address changes, please contact our customer service or email to sales@yobdii.com to let us know before the item shipping out. After your payment, your item will be shipped out in 2 days.
Q: What's the shipping cost?
A: Shipping rates depends on the package weight, size (volume weight), delivery area and shipping company.Shipping charges for your order will be calculated and displayed at checkout.
Q: How long will it takes for DHL delivery?
A: DHL Shipping will take 4-7 working days.
Q: What forms of payment do you accept?
A: Currently accepts paypal, western union and bank transfer for all orders.
Q: How do I place my order using PayPal?
A: Simply add the items you would like to purchase to your cart, proceed to checkout and choose the PayPal option as your payment method. You will then be directed to PayPal to confirm your shipping and payment details (“PayPal flow”).
Q: Can I add items to my order after processing my order through PayPal flow?
A: Unfortunately, you can’t add items to your order after you have gone through the PayPal flow. This includes adding new items or increasing the quantity of existing items.
Q: How I cancel an order
A: You may cancel your order for any reason within 24 hours of purchase. Pls send us email. After this time, we will be unable to process a cancellation.
Q: How can I get assistance if I need it?
A: Three Quick and Easy Solutions - We're Here to Help You!
Email: sales@yobdii.com
Whatsapp: +8617737073650
Connect With Live Help: Go Ahead - Start a Conversation With by click the livechat widget at the bottom right corner.
Q: Is price with custom tax included already? Who pay custom tax?
A: No, not included with custom tax in price. Customer need to pay the custom tax if there is any.
Q: What is your return policy?
A: We allow returns of items within 30 days of your order date. Just send us an email let us know the reason you want to return the product also the order number. we will provide you a return address and return instruction.
Q: How long is your product warranty?
A: We provide one year's guarantee for all items on our website.
if hardware problem, you can send it back to us for repair. After we fix it up, we will send it to you in time for free.
software problem, we can send the CD or give the download link to you to solve your problem.
Q: How long does it take for me to get a refund?
A: Once we receive the products and our staff check all is fine, you will get a confirmation by email. Then your money will be paid back within 3 business days in the same way you made the purchase.
